WheelHouse works hard to provide exceptional service to businesses, ranging from 5-10 person shops to Fortune 100 Companies. We value our position as a vested partner, with each one of our customers.
Understanding how your business functions, day-to-day, allows our team to structure IT solutions that follow your business vision and avoid untimely surprises.
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WheelHouse Solutions has been recognized by multiple professional and community organizations for excellence in service and commitment to being a great workplace!
Find out more about the accolades we’ve received and articles in which our company has been featured.
WheelHouse Solutions’ objective is to constantly exceed our clients’ expectations with exceptional IT solutions and support.
We’ve compiled some of our online presentations to explain our capabilities and services to potential and existing customers.
WheelHouse Solutions deploys strategic IT resources for faculty, staff and students, helping our educational clients succeed with flexible, cost-effective solutions. From cloud services to network monitoring, we leverage technology solutions that help educational institutions define a clear strategy, achieve their technology objectives, increase operational efficiency, reduce operating costs and minimize system downtime.
Healthcare is evolving, and you need the technology team to help your organization evolve with it. At WheelHouse Solutions, we’ll assist you at every stage – from HIPAA-compliant infrastructure, including mobile solutions, to real-time access to patient information. Our healthcare IT Solutions, Cloud Services and Managed Services ensure compliance and flexibility, throughout your organization.
With WheelHouse Solutions global positioning satellite (GPS) technology you can manage your company’s entire fleet, whenever and wherever you like. Our advanced technology allows you to locate the closest vehicle to a new job, confirm vehicle stops, and monitor customer visits. Our GPS Solutions even allow our clients to dispatch more accurately, with fleet maps and driving directions.
Louisville Office Phone: 502-678-2633
We are a dynamic, fast-growing, managed services firm, helping clients leverage technology solutions to grow and thrive in the 21st century.
When it comes to hiring, we prefer the direct approach; check out our job openings, and if you’re interested (or just want to say hello), email your resume/cover letter.
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WheelHouse Solutions provides Managed Help Desk Services to businesses throughout the Louisville, Kentucky area.
With WheelHouse Solutions’ Managed Help Desk Services, entrust the management of your help desk to us allowing your IT staff to focus on business-related tasks. We provide shared and dedicated help desk options for our clients as well as our partners’ clients.
Collaborative help desk solutions allow multiple clients to utilize shared resources. Help desk agents are equipped with access to various ticketing systems and can adhere to the specific procedures defined by each customer. Professional help desk agents efficiently answer calls from diverse customers, ensuring a friendly and supportive experience for all users.
Dedicated help desk solutions provide our clients with a specialized team of agents exclusively assigned to manage their help desk. Services include a wide range of options, from basic call logging to comprehensive issue management and facilitating communication and coordination with third-party vendors on behalf of our clients. Dedicated help desk solutions cater to the specific needs of each client, ensuring efficient and effective support.
Opting to outsource your help desk services is a cost-effective and low-risk approach to acquire additional resources for your business. Help desk outsourcing serves as an affordable and low-risk solution for augmenting your human resources without incurring the expenses associated with hiring additional staff members.
By utilizing our help desk outsourcing solutions, your company can deploy a skilled support team without the need to hire extra employees, resulting in time and cost savings. We take care of various tasks, including creating work tickets, coordinating with the relevant personnel within your company, and opening trouble tickets with third-party vendors. Our priority is to swiftly resolve trouble tickets while ensuring exceptional professionalism. You can have peace of mind knowing that our experienced agents will handle each call promptly and with the utmost dedication.
Our plans are designed to be highly adaptable, empowering our clients to customize the ideal solution that aligns with their unique business requirements. With our flexible options, you only pay for the actual time our agents spend delivering customer support, enabling you to circumvent the expenses associated with expanding your staff or paying overtime wages. Whether you choose to outsource your entire help desk support or prefer to supplement your existing staff, we can tailor a solution precisely tailored to address the specific needs of your business.
WheelHouse Solutions provides Managed Help Desk Services throughout the Louisville metro area. We invite you to use the form, on the right side of this page, to request additional information about our Managed Help Desk Services. We’ll work with you to develop a solution that will meet your needs now, as well as provide for future growth and flexibility.
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