VoIP Services

VoIP Services to Meet Every Business Need

Voice over IP (VoIP) phone service has been increasing in popularity due to its cost-effectiveness, attracting businesses of all sizes. VoIP services enable companies to communicate in a more budget-friendly manner without sacrificing the quality of their telecommunications.

VoIP services also allow businesses to take advantage of advanced features and functionalities without the need for expensive telephone equipment or significant capital investment. By utilizing cloud-based delivery, VoIP services provide businesses with access to sophisticated features from any location with an Internet connection. Cloud-based delivery is beneficial for businesses with highly mobile employees or remote workers.

VoIP is also highly scalable, effortlessly accommodating a single office or up to 1,000 branch locations, providing a smooth and integrated voice solution for the entire business enterprise. Many business VoIP providers offer flexible month-to-month agreements, enabling customers to swiftly activate or deactivate a location to align with the current requirements of the business. Flexibility is significant for businesses that frequently relocate their branch offices.

Advanced Features Save You Time & Money

VoIP services offer a range of advanced features typically found in costly telecommunications solutions, eliminating the need to invest in an on-site phone system.

• Find Me/Follow Me Call Routing – designate a set of telephone numbers where you or your employees can be contacted. This feature offers unmatched flexibility for mobile and remote workers. In situations where none of the calls are answered, indicating your unavailability, the call will be automatically forwarded to voicemail, allowing the caller to leave a message.

• Call Screening – the delivery of caller ID information enables the immediate ability to decide how to manage incoming calls. For example, if the caller is a close friend, the call recipient can route the call to their mobile phone. Conversely, if the caller is a salesperson, the recipient can choose to send the call directly to voicemail or simply disconnect.

• Automated Attendant – enables callers to select from a menu of options, automatically routing the call to the appropriate extension. Automated attendant eliminates the need for someone to always answer the phone, enhances your business’s professional image to external callers, and contributes to increased customer satisfaction. By implementing this feature, employees can focus on other important tasks, resulting in improved efficiency and customer service.

• Conference Calling – businesses worldwide rely on conference calling to keep employees, clients and customers, and external vendors connected and well-informed. Conference calling is a valuable tool that empowers organizations to collaborate, facilitates effective communication and enables teams to work together regardless of geographical distances. Businesses can achieve greater productivity and cost control while ensuring connectivity utilizing conference calling.

• Inbound/Outbound Call Reporting – an essential component of effective call center operations, call reporting provides management with valuable insights by enabling them to identify trends, schedule appropriate staffing levels, and track costs based on call volume and duration. Access to detailed call reporting is particularly valuable for companies that prioritize telecommunications data. Businesses can make informed decisions, optimize resource allocation, and enhance overall operational efficiency within their call centers with call reporting information.

• Employee Training Tools – enable real-time evaluation and training for customer service and call center employees, enhancing the customer experience. “Barge” which allows supervisors to discreetly monitor customer calls without the knowledge of either the agent or the client. “Whisper” enables management to communicate directly with internal employees without the external caller being aware of it. These features provide a powerful training tool for management to coach employees and ensure they deliver the utmost level of care and service to customers, thereby promoting a positive customer experience.

• Voicemail Transcription – automatically converts voicemail messages into text format and delivers them to the user’s email address. This functionality not only saves time and money but also eliminates the need to hastily jot down numbers or details on the move. Voicemail messages in written form enhances convenience and accessibility, allowing users to easily read and reference their voicemails at any time.

• Music on Hold – helps to make the wait more bearable for your clients, but also serves as an opportunity to provide valuable information. Inform your customers about new products or services while they patiently await assistance. Turn hold time into a valuable engagement opportunity, enhancing the overall customer experience and ensuring that the waiting period is both informative and engaging.

• Door Entry Intercom – integrate an analog telephone at the entry of a business, which can be answered by an internal extension. Employees can engage in a two-way phone conversation with a visitor and grant them access to the building by simply pressing a designated key on their keypad; a highly effective and budget-friendly method to enhance security measures within any office setting. By combining convenience and control, businesses can effectively manage visitor access and bolster overall security protocols.

• Do Not Disturb – allows a user to reroute calls when they are unavailable, including meetings, vacation, or the occasional sick day. Callers will automatically be routed to predetermined choices, whether it be an alternate employee or voicemail.

Headquartered in Louisville, Kentucky, WheelHouse Solutions offers VoIP services to businesses nationwide. We’ll work with you to develop a solution that will meet your needs now, as well as provide for future growth and flexibility. For more information about VoIP phone services, please complete the form on this page, and one of our representatives will get back to you.