Unified Communications as a Service (UCaaS)

Unified Communications as a Service (UCaaS) is a swiftly expanding and budget-friendly cloud technology within the realm of contemporary business communications. This transformative approach integrates various communication channels across your organization into a centralized application, amplifying functionality and adaptability for a workforce that is increasingly working remotely. Through UCaaS, users can effortlessly transmit text messages, instant messages, emails, or make voice calls using their mobile devices or desktops. The convenience of managing all these conversations within a single application diminishes the risk of overlooking critical deadlines or messages.

In the current business landscape, many companies continue to rely on traditional desk telephones for each employee without taking advantage of any comprehensive collaboration tools. However, by implementing UCaaS, businesses gain access to a comprehensive suite of powerful tools at a comparable cost to a standard telephone line.

Benefits of UCaaS

• No substantial upfront financial commitment, as the equipment required for UCaaS is leased rather than purchased outright. This eliminates the need for a large initial investment and enables a smooth start for your business operations.
• Patching, maintenance, and upkeep of on-premises servers and workstations are managed by the service provider, alleviating the need to maintain your own infrastructure.
• Your IT department can dedicate their expertise and resources to strategic endeavors that contribute to the success of your organization, instead of allocating significant time and effort to the task of maintaining the telephone system.
• Flexibility to rapidly expand operations by effortlessly setting up additional offices or locations through a centralized administrative panel. Likewise, scaling back operations is a straightforward process, ensuring adaptability and agility in response to changing business needs.
• UCaaS solution providers maintain constant vigilance over their networks, diligently monitoring for any potential threats or vulnerabilities. This proactive approach guarantees uninterrupted business operations by promptly addressing and mitigating any risks that may arise.

Budgeting becomes simpler and more predictable with UCaaS, as it offers flat fee pricing and the option to subscribe to popular applications. This transparency in pricing allows your organization to plan and allocate expenses with ease, eliminating any unexpected surprises or fluctuations in costs.

Employee Communication and Collaboration

Unified Communications enables employees to collaborate regardless of their remote location, as long as they have access to broadband internet. This substantial boost in productivity is achieved by liberating users from the constraints of being tied to a specific location with a stationary computer and telephone. With the utilization of UCaaS, employees can securely access their data, make and receive calls, and seamlessly collaborate from a variety of devices, regardless of where they are located. UCaaS offers real-time visibility into the availability of remote team members. This empowers employees to choose the most suitable communication method when engaging with their peers, thereby minimizing interruptions during online meetings, and maximizing productivity. In today’s remote workforce, where in-person gatherings of all employees are rare, UCaaS serves as a bridge – facilitating seamless collaboration despite physical distances.

UCaaS Features

• One Number
  Calls can be delivered to your employees regardless of their location or communications device.
• Click to Dial
  Instantly connect with other employees or customers through a web browser.
• Screen Pops
  Provides instantaneous customer information, allowing you to deliver a superior level of customer service.
• Disaster Recovery
  In the event of a disaster, calls can be instantaneously rerouted, so you never miss a call or lose productivity.
• Presence
  Provides users with the status of other employees, allowing them to select the best form of communication.
• Unified Messaging
  All of your emails, faxes, and voicemails are delivered to one inbox.
• Integrated Audio/Web Conferencing
  Instantly connect with peers and customers using integrated audio and web conferencing.
• Instant Messaging
  Connect with fellow employees, in real time, through instant messaging regardless of their physical location.

Flexible Technology

Unified Communications offers businesses a highly dependable and adaptable communication solution. By delivering services remotely through the cloud, UCaaS stands out as an exceptionally reliable and flexible choice. In the event of any network failures, service providers promptly detect and rectify issues before they even come to your attention. Moreover, with the convenience of configuring services through a secure web portal, UCaaS enables your company to seamlessly adapt to evolving business challenges with ease.

Headquartered in Louisville, Kentucky, WheelHouse Solutions provides Unified Communications (UCaaS) to businesses across the country. If you’d like more information on UCaaS, please fill out the form on this page and someone from our offices will get back with you quickly.